Cargo insurance and filing a claim
Account & Client Portal
3 min read Updated August 2026
Standard carrier liability is usually far below the value of your cargo. Cargo insurance covers the declared value, and the portal lets you add cover and file a claim in one place. For policy terms and coverage types, see Cargo Insurance.
Adding cover to a shipment
Open Insurance & Claims in the portal.
Select the shipment and enter the coverage amount you want. The premium is calculated and shown before you confirm.
Your active policies are listed on the same page.
Filing a claim
On Insurance & Claims, choose the affected shipment and the claim type.
Describe what happened and enter the amount you are claiming.
Submit. The claim appears in your list with the status Under review and our claims team takes it from there.
Team members need the right role to file claims (Account Manager, or the account owner). Photos, survey reports and invoices speed things up — send them to claims@zargologix.com quoting your shipment reference.
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