Verifying your account (identity and address)
Account & Client Portal
3 min read Updated August 2026
Verification protects your account and your money. It takes two short steps in the portal's Verification section, and only the account owner can complete it.
What each step unlocks
- Identity — lets you see payment details and add money to your wallet.
- Address — together with identity, unlocks Team & Business features (inviting colleagues and assigning roles).
Step 1 — Verify your identity
Enter your full legal name, choose the document type (passport, national ID card, driver's licence or residence permit) and the issuing country.
Upload the front of the document (the photo page for a passport) and, for card-type documents, the back.
Upload a selfie. It must be a photo, not a PDF.
Step 2 — Verify your address
Enter the name shown on the document, your full address (street, city, region, postal code) and its country.
Upload one proof of address: a utility bill, bank statement, tenancy agreement or government letter.
Keep each file under about 1 MB — a clear phone photo is enough. Files are stored privately and are only seen by our verification team.
After you submit
Our team reviews your documents. You are notified in the portal when they are approved. If something can't be verified, you'll see the reason and can upload new documents. If you are signed in as a team member, ask the account owner to complete verification — once approved, business features unlock for everyone on the account.
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