Requesting a payment receipt or proof of payment
Billing & Payments
3 min read Updated August 2026
A payment receipt (reference ZPR-2026-00042) is generated when a payment is recorded against your invoice.
How to access it
Sign in to the Client Portal and open Documents, or open the shipment and choose View receipt.
If you booked without a portal account, check the confirmation emails sent to the address you provided.
Can't find it? Contact us with your booking or tracking reference and the payment date and we'll reissue it.
For bank transfers, the receipt is issued once we have confirmed the payment as received, which can take 1–2 business days after you send the transfer.
Was this article helpful?